Seven Things You Should Know Before Hiring a Security Agency

Business / Event security / Protection

19 March 2019

Thinking of hiring a professional security company to help protect your business and staff?

There’s no doubt that this is a wise move if you’re committed to keeping your business operations, company premises and staff members safe. Not only can security guard companies provide peace of mind and a sense of security for all your employees, but they can also be a great deterrent to crime. Thieves and intruders are likely to steer clear of those businesses that have a professional security agency on board.

But what’s the next step once you’ve made the decision to find a security firm for your business? What do you need to look for and what do you need to avoid? Are there specific questions you should ask?

There are a number of considerations to keep in mind before you decide on the right company to protect your business. Here are seven things you should know before hiring a security agency:

  1. Check whether the security companies are locally owned or part of a wider national chain

Hiring locally-owned security guard companies are advisable, as they usually give you a lot more attention than a larger national firm. Not only will you get more attention from a smaller security agency, but you’ll also be able to build up a good relationship with them if they’re based locally. This means that you can reach them quickly and directly in case of any issues.

You’ll have the peace of mind that your business and staff’s safety is in the hands of individuals that you’ve had the chance to meet. Local security companies will spend more time getting to know your business and trying to understand your needs so they can come up with the right security solutions for you.

  1. Find out about how they good the security guards are at customer service

Ideally, you want to hire a professional security company that is not only trained in safety matters but can also provide great customer service. If you find that a security firm is not focused on that in the initial stages, you should steer clear. They may not be the best representatives for your business. Remember, any security guard that you hire will be present at your business premises and events. This means that they’ll probably be interacting with your clients and customers. You need to ensure that they’re personable and friendly as well as being well trained in all security matters.

  1. Ask whether the security guard company offers any other services

There are now many security firms that offer other services, such as cleaning or landscaping. You should find out whether security is the company’s main focus or not. It is best to hire a company that specialises in security rather than includes it as an add-on. That is where you’re likely to find the best and most well-trained security guards.

Companies that offer multiple services may not have a level of safety and security expertise that you’re looking for to keep your business well protected. Now only will the have the knowledge, but they’ll also have focused experience. Security guard companies that have been operating for a while are likely to have dealt with and prevented a number of dangerous situations from escalating. You can have the peace of mind that the safety of your company and your staff is in the hands of a trained expert.

  1. Look for security companies that have reviews and testimonials from previous corporate clients

Thanks to the internet, we can research pretty much any service company before hiring them. When it comes to security companies, start by looking for online reviews from past clients. If you can’t find any, ask the security firm if you can reach out to one of their clients for a reference. You can ask the past client whether they were satisfied with the security guards and the work done. You may also find customer testimonials on their website.

Check out their social media pages to check whether there are any complaints against them. A little bit of online snooping can help you find out whether a security agency provides a great reliable service before hiring them.

  1. Find out whether the security companies you’re speaking to are licensed and insured

Any professional security agency should be able to supply all the relevant paperwork to show that they’re licensed to provide security services. You should also ask for proof of insurance and check it thoroughly to see if it provides adequate coverage.

  1. Ask about the level of training given to the security guards

A professional security company is made up of a team of security officers and guards. Hiring guards that are thoroughly trained are vital to ensuring the welfare of your business and your staff. You don’t want to run the risk of hiring security guards that aren’t equipped to deal with emergencies or dangerous situations. You can reassure yourself by finding out more about the level of training a security firm gives to its guards. For instance, at Leisure Guard Security, all of our guards are fully trained and SIA-licensed.

  1. Find out more about the costs

Security costs can vary significantly depending on the agency. Get a few quotes from a few security firms to find one that fits within your budget while still providing the level of service that you’d want.

Remember, while cost always ends up being one of the deciding factors in the company you choose, you shouldn’t simply hire the company with the lowest quote. It is important that you choose the firm that has expertise and training on its side, as they’ll be responsible for keeping your business and your entire workforce safe. It is too risky to opt for a company based just on price. As with most services, you get what you pay for.

Ask your narrowed down list of security companies the questions below.

Once you’ve whittled your list of potential security guard companies to three or four, ask them the following questions to help you make your final choice:

Professional security solutions in Greater Manchester

Looking for a local security guard company? Make sure you hire an experienced professional security agency such as Leisure Guard Security. We offer complete security solutions throughout Greater Manchester. Nottingham, Stoke and the North West of England.

Our skilled team doesn’t just provide security services for your business. We have more than 100 fully trained and SIA-licensed officers available for your protection 24/7. No matter which industry you work for, Leisure Guard Security can provide a bespoke security solution for your needs. Get in touch with us to find out more.

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